Last week, there was an issue where a milestone was sending rewards through the Inbox that erroneously granted enough points for some players to complete the July "Summer of Thunder" milestone. While the dev team moved quickly to compensate other players to make things equitable, unfortunately that compensation was unintentionally also made available to the players that already got the rewards.
We understand that this issue caused frustration, especially as it occurred leading into an extended weekend here in the US. The MARVEL Strike Force team understands the competitive aspect of the game and the importance of maintaining that integrity.
Therefore, we will be sending players (level 14 and above) 50,000 Mjolnir Fragments to complete the Summer of Thunder milestone - the Inbox message will expire after 7 days. Additionally, there will be more tiers and rewards added to the associated Leaderboard's milestone rewards above 50,000 and up to 100,000 points, allowing players the opportunity to earn the full set of rewards twice.
We greatly appreciate the players that voiced their feedback, so we could discuss the matter and address it accordingly.
We strive to offer the best experience possible. We have fallen short of delivering that recently. The leadership of the development team is currently auditing our processes and working quickly to address the links in the chain that contributed to a number of the recent problems. These issues are learning experiences for the team and changes are being made to address weak spots. This includes but is not limited to:
- Improved testing requirements for Quality Assurance
- Longer lead times and more rigor around data implementation
- Development of additional tools to mitigate errors
We will always endeavor to be better and raise the bar.
The Boundless Entertainment studio appreciates that MARVEL Strike Force only exists thanks to the enthusiasm and passion of all our players. We pay careful attention to your feedback - the positive and the critique. We appreciate all of it because we know that, like us, you care deeply about this game. We will never take your time and your passion for granted. As players ourselves, we’ll continue to listen and take action to make this the best game possible.